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Logistics policy
At Illumir.com, we are committed to providing you with a seamless logistics experience. Here's what you can expect:


Shipping


  • We offer worldwide shipping to bring our high-quality products to your doorstep.

  • Orders are processed promptly within [X] business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

  • Shipping times may vary depending on your location and the shipping method selected. Estimated delivery times are provided during the checkout process.


Delivery


  • Our carriers are dedicated to ensuring the safe and timely delivery of your order.

  • In the event of any delivery issues or delays, we will work closely with the carrier to resolve the problem as quickly as possible.

  • Please ensure that the shipping address provided is accurate and complete to avoid delivery complications.


Returns and Exchanges


  • If you are not completely satisfied with your purchase, you may return or exchange the item within [X] days of receipt.

  • The item must be in its original condition and packaging.

  • Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

  • Once we receive the returned item, we will process your return or exchange as quickly as possible.


Customs and Duties


  • For international shipments, customs duties and taxes may be applicable. These charges are the responsibility of the customer and are not included in the purchase price.

  • We recommend checking with your local customs office for more information on potential duties and taxes.


Contact Us


  • If you have any questions or concerns regarding our logistics policy or your order, please contact our customer service team at [contact information].

  • We are available to assist you Monday through Friday, [business hours].